Frequently Asked Questions

Ordering

How do I place an order?

Add your favorite lamp to the cart and follow the checkout steps. You will receive an order confirmation by email as soon as your order is placed. If you cannot find it, check your spam folder or contact us and
we will resend it.

Can I change or cancel my order?

Orders can be cancelled within 15 minutes of being placed. After that, your order enters our fulfillment process and can no longer be changed or cancelled. You are of course welcome to return it under our
30-day return policy once it arrives.

I did not receive an order confirmation. What should I do?

Yes. Your order confirmation email contains a full breakdown of your purchase. Need a separate invoice? Email us at info@junelivng.com

Shipping & Delivery

How much does shipping cost, and where do you ship?

Shipping is free on all US orders. We ship to all 48 contiguous US states. We do not ship to PO Boxes, military addresses (APO/FPO/DPO), US territories, or international addresses.

How long does delivery take?

Orders are processed within 1-2 business days and delivered within 3-7 business days after shipping. Total estimated delivery time is 4-9 business days.

How can I track my order?

As soon as your order ships, you will receive a tracking number by email. You can also track your package at any time via the Track Your Order page on our website.

Returns & Refunds

What is your return policy?

You can return eligible items within 30 days of delivery. Items must be unused, in original condition, and in their original packaging. Sale items and gift cards cannot be returned. To start a return, email info@junelivng.com with your order number and we will send you instructions and the return address.

Who pays for return shipping?

Return shipping is arranged and paid for by the customer, and we recommend a tracked shipping method. Exception: if your item arrived damaged or defective, or you received the wrong item, contact
us within 7 days of delivery with photos and we will cover everything, with a free replacement or a full refund, whichever you prefer.

When will I receive my refund?

Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days. Your bank may need a few extra days to post the amount.

Products

Are your lamps suitable for US outlets?

Yes. All our corded lamps are designed for standard US 120V outlets. Our cordless lamps charge via the included charging cable.

Are light bulbs included?

Please check the individual product page. Where a bulb or integrated LED is included, this is stated in the product description.

How do I clean and maintain my lamp?

Wipe with a soft, dry cloth. Always unplug corded lamps before cleaning and avoid abrasive cleaning products.

Payments

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Maestro, Union Pay, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely in USD, and your payment method is charged when
you place your order.

Is my payment information safe?

Yes. Our checkout is SSL encrypted and payments are processed through a Level 1 PCI DSS compliant payment provider. We never have access to your full card number.

Will sales tax be added?

Where applicable, US sales tax is calculated and shown at checkout based on your shipping address, before you confirm your order.

Contact

How can I reach you?

Email us at info@junelivng.com or call +1 929 946-4355, Monday to Friday, 9:00 AM to 5:00 PM (EST). We aim to respond to all inquiries within 24 hours.